Chromacord Support

Something wrong, or something you want? Write to support@atypicalapps.com and you will get a reply from a person.

Why does the same photo always sound the same?

Because that is the point. Chromacord measures the photograph and derives the music from the measurements. There is no randomness anywhere in it, so the same photograph produces exactly the same pressing every time, on every device, forever.

One honest caveat: the measurement is taken on a scaled-down version of the picture. Two photographs you can tell apart will sound different. A single pixel changed in a twelve-megapixel photo will not, because it disappears into the average.

Does it work offline?

Yes, completely. Nothing about making a pressing needs a network. Your photograph never leaves the phone.

Two similar photos gave me similar music

That is the design working. The music follows the light, the colour and the amount of detail in the picture. Two photographs of the same scene, taken seconds apart, are two very similar sets of measurements. Try a photograph with different light or a different subject and the difference is obvious.

What do I get with Chromacord Pro?

• Unlimited video exports, instead of three
• Eight-bar pressings as well as four-bar
• Audio export
• The tempo and mix controls on the edit desk
• All the card colours

It is a one-time purchase. There is no subscription, and making and listening to pressings is unlimited and free whether you buy it or not.

I paid, and it is asking me to pay again

Open the Pro screen and tap Restore Purchases. This asks the App Store whether the Apple ID signed in on this device owns Chromacord Pro. Make sure it is the same Apple ID that bought it. If it still does not come back, email us with the date of purchase and we will help.

The export failed, or the video did not save

Saving a video to your camera roll needs the photo permission Chromacord asks for on first save. If you declined it, turn it on in Settings → Chromacord → Photos. Exporting also needs a little free space on the device.

Where did my pressings go?

Pressings live on the device only. Deleting the app deletes them, and they are not backed up to iCloud or to us. Export the ones you want to keep.

Delete my analytics data

Email support@atypicalapps.com and it will be deleted. See the privacy policy for what is collected in the first place.

Report a bug or ask for a feature

Same address. Say which iPhone and which iOS version, and what you were doing when it happened.